Effective Date: Sep 29/2025
Who We Are
MEMONA (“we,” “our,” or “us”) operates the website https://memona.ca. We are a wholesale distributor based in Ontario, Canada.
Information We Collect
– Orders & Accounts: When you place an order or register for an account, we collect your name, company name, billing/shipping address, email address, phone number, and order details.
– Payments: Payments are processed securely through Stripe. We do not store your full credit card information on our servers. Please refer to Stripe’s privacy policy for details on how it processes payment data.
– Comments: If you leave a comment on our site, we collect the data shown in the comments form, your IP address, and browser user agent string to help spam detection. An anonymized string created from your email address may be provided to the Gravatar service. See Automattic’s Privacy Policy for details.
– Cookies: We use cookies to maintain your login session and to improve your browsing experience. You may disable cookies in your browser, but some features may not work properly.
– Embedded Content: Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you visited the other website and may collect data about you.
How We Use Your Information
– To process and ship your orders.
– To manage your account and provide customer support.
– To comply with legal and tax obligations.
– To improve our website and services.
Who We Share Your Data With
– Payment processors (Stripe).
– Shipping carriers and logistics providers for order delivery.
– Service providers we use to host our website and detect spam.
How Long We Retain Your Data
– Order information is retained as required by Canadian tax and accounting laws (generally 7 years).
– Comments and their metadata are retained indefinitely.
– Registered user profiles are kept until you request deletion or close your account.
Your Rights
You may request a copy of the personal data we hold about you or ask us to correct or delete it, subject to our legal obligations. To make a request, please contact us at the address below.
Security
We take reasonable steps to protect your personal information, but no method of transmission over the Internet is 100% secure.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Contact Us
MEMONA
Email: info@memona.ca
Phone: +1 (416) 418-1511